Established in 2004, CPO is a leading online retailer of home improvement products. CPO partners with top manufacturers and sells their products through independent brand-focused online stores. CPO operates brand stores featuring Bosch, Makita, Milwaukee, DeWalt, Porter-Cable, Jet, Ryobi, Ridgid, Black & Decker, Electrolux, Karcher, Festool, Hunter and many more. CPO online stores are known for their full selection of new products and an industry-leading selection of factory-reconditioned products, offering big savings without sacrificing performance. CPO serves professional and Do-It-Yourself customers who value quality, savings, super fast shipping, convenience, and top notch customer service. CPO has shipped over 1 million orders to professional contractors, woodworkers, and handy homeowners who appreciate CPO's commitment to its customers. BizRate recognized CPO in its Circle of Excellence, acknowledging that CPO goes above and beyond the norm to provide exceptional service to its customers. For six years in a row CPO Commerce has been recognized by Inc. magazine as one of the fastest growing private companies in America. CPO customers return again and again for: 1. Widest selection of products from trusted brands 2. Big savings on factory reconditioned and clearance items (with full warranties) 3. FAST SHIPPING! Most orders ship within 1 business day! 4. Unrivaled customer service - Available 7 Days a Week 5. Hassle free shopping experience
Tax Policy
California & Georgia state residents are subject to sales tax.
Fast shipping to the continental 48 states. Unfortunately we cannot ship to Alaska, Hawaii, or Puerto Rico.
No Hassle Return Policy At CPO, our number one goal is for you to be happy with your purchase, that’s why we offer a no-hassle, satisfaction guarantee for the products we sell. Regardless of why your purchase didn’t work out, we have a solution that covers you for the first thirty days on new items and sixty days on reconditioned items. Change Your Mind? Step #1: Call our Customer Care team at 1-866-577-3014 to request an Return Merchandise Authorization (RMA) Step #2: Pack your item for return to our distribution center. Step #3: Insure the package for your protection and return to: CPO Commerce, LLC 60 Crestridge Dr Suwanee, GA 30024 . Exchange for a Different Item? Step #1: Call our Customer Care team at 1-866-577-3014 to request an Return Merchandise Authorization (RMA) Step #2: Pack your item for return to our distribution center. Step #3: Insure the package for your protection and return to: CPO Commerce, LLC 60 Crestridge Dr Suwanee, GA 30024 Step #4: Place a new order with our Customer Care team and we’ll have your new item shipped. Do You Believe Your Item is Defective? Step #1: Call our Customer Care team at 1-866-577-3014 to request an Return Merchandise Authorization (RMA) Step #2: Pack your item for return to our distribution center. Step #3: We’ll send you a pre-paid shipping label to return your item. Step #4: Hand your package to any UPS driver or take your package to a UPS store for free delivery back to our location. Is Your Item Missing Parts? Often times, we can send a replacement part for a missing or defective item. If you have a part that is missing or defective, please call us at 1-866-577-3014 and we’ll verify if a part can be ordered and sent directly to you The brands listed on the following link have requested that you contact them directly so that they may ask specific questions to ensure they are sending the correct part. We apologize for not being able to contact the manufacturer on your behalf to obtain replacement parts for these brands. For a list of all manufacturer phone numbers click here. There are a few exceptions to the return instructions listed above. They are as follows: Tankless Water Heaters - Once installed, you must contact the manufacturer and work with their technical support team BEFORE returning the water heater. Please have your tankless unit installed and powered while making this call. If the manufacturer deems the item is defective, they will provide you with a verifiable case number that can be used to return the item. If they are able to troubleshoot the issue, they will not provide a case number. All installed and defective returns must have a verifiable case number provided before a credit or exchange can be administered by CPO. Rheem 1-866-720-2076 Bosch Tankless 1-800-798-8169 Eco Smart 1-877-474-6473 JPW Industries (Jet, Powermatic, Wilton) - Because of the cost involved in transporting many of these items, returns will only be approved for return after you contact the manufacturer directly and speak with their technical support department. If they are able to resolve the issue or have replacement parts sent, they will do so and they will not approve the item for return. If the item is deemed to be defective and not repairable, JPW Industries will work with us to arrange the return of the defective item. JPW Industries can be reached at 1-800-274-6848. Damaged Product and Freight (LTL) Shipments Packaging - Please retain all packaging materials until you are confident your item is in good working order. Should you need to return an item to CPO, all packaging materials including wood crates and large boxes must be included. If you have uncrated an item, you will be responsible for rebuilding that crate which might include the need to purchase and fasten new wood supports at your own expense. Damaged Products - Please inspect your delivery prior to signing the receipt from the carrier. Inspecting your delivery should include the outside packaging AND the contents of the package, as well. Notes regarding possible damage should be written on the bill of lading prior to signing for any merchandise. If you sign for delivery without noting possible damage on the bill of lading, you will be responsible for filing a freight claim with the carrier and arranging for any repair or return of the damaged good. Suspect Damage - On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is easily handled. If after inspection you do find actual damage, please contact CPO immediately by phone so we can assist with repairing or replacing your damaged item. Please note that engine powered equipment that has been gassed or oiled must be taken to a service center for assistance (additional information listed above). Obvious Damage - If you notice obvious damage, please, do not sign for the delivery and follow these steps: Refuse Delivery - do not sign for the delivery. Call Us Immediately - freight claims are time sensitive and must be completed immediately. Do Not Email - It is important that you call and speak with our Customer Care team; email should not be used to communicate a package that has been refused. Once we are notified of the damage, arrangements will be made to send a replacement. Factory Shipped Items Factory Shipped items may be subject to a 25% restocking fee, as these items are typically not stocked in our warehouse and have been shipped by the manufacturer. If we are assessed a restocking fee, the cost associated with that fee will be deducted from your refund. Please contact CPO prior to purchase to learn if your product is eligible for this 25% restocking fee. Important Information about Engine Powered Equipment (Gas and Oil): Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. Once a product has been gassed or oiled, it needs to be taken to an authorized service center for any repair or technical assistance which may be covered under warranty. Gassed and oiled product cannot be returned to CPO for exchange, credit, or refund. CPO is unable to arrange transportation of gassed or oiled items to or from an authorized service center. We are also unable to arrange for a technician to come to your location for service. Cost associated with transportation to a service center, or repair work outside of what’s covered under warranty, is at the sole expense of the customer and will not be reimbursed by CPO.
Tel: 1-866-577-1910 Hours: 9:00AM-9:00PM EST Monday-Friday 9:00AM-6:00PM EST Saturday-Sunday Email: